Dear Valued Customer,

Imagine the moment you open the box, touch your YDC Watch timepiece, feel the coolness of the metal, see the light reflecting off the glass, and sense the rhythm of time blending with the pulse of your life. At YDC Watch, we don’t just provide watches—we share a passion for craftsmanship, sophistication, and quality. Every customer is a valued member of our family, and we are committed to delivering an unforgettable and satisfying shopping experience.

Our Refund/Return Policy is designed with your best interests in mind, ensuring that you are always treated fairly and respectfully. We understand that online shopping can sometimes bring concerns, and this policy is intended to provide transparency and peace of mind—just like a trusted friend who listens and supports you.

We are always ready to accompany you, listen, and assist in any situation to ensure that all concerns are resolved satisfactorily. With dedication and professionalism, our team will guide you through the return process, ensuring a smooth and hassle-free experience—just as we care for our loved ones.

Return Period: You have 30 days from the date of receipt to request a return if you are not completely satisfied.

Important Note: After this 30-day period, we regret that we will no longer be able to issue refunds or exchanges. We understand that keeping a watch is a long-term commitment, and we always strive to ensure your satisfaction with your choice. If you have any concerns during this period, please contact us immediately—just like a friend who is always ready to listen and help.

Return Conditions:

• The watch must be unused, undamaged, and in pristine condition, just as you would care for a precious gift.
• All original packaging, including the box, tags, and protective stickers, must remain intact and in its original state—like a perfect painting that has never been altered.

Note: We understand that there may be exceptional cases, and our support team will carefully review each return request to ensure fairness and reasonableness. However, to ensure a smooth return process, we kindly ask you to adhere to the conditions outlined above.

Return Process: Please contact our customer support team at support@ydcwatch.com. We will provide you with detailed instructions on how to return your item and assist you throughout the process, ensuring it goes smoothly—just like a friend who is always there when you need them.

Return Shipping Costs: Customers are responsible for the return shipping costs. Please note that we are not liable for any loss or damage incurred during return shipping.

To ensure security, especially for items valued over $50, we strongly recommend using a trackable shipping service. This allows you to monitor your package’s journey and have greater confidence in its safe arrival—just as we always aim to safeguard your journey toward the perfect product.

Refund Process: Once we receive and inspect the returned item, we will send you an email notification confirming receipt and informing you whether your refund request has been approved or declined.

If your item meets the return conditions, we will process your refund to your original payment method within 7–10 business days, ensuring a fast and reliable process.

If you receive a defective or damaged watch, please notify us within 48 hours of receipt, including photos and/or videos documenting the issue.

We are committed to promptly arranging a replacement or a full refund—just as a close friend would always want to make things right for you.

We rely on the timestamped tracking information and delivery confirmation from the shipping carrier when assessing claims or return requests.

If reported after 48 hours, we may only offer a partial refund, depending on the specific situation. We appreciate your understanding, as we always do our best to protect your rights.

Important Note:

We only accept and process claims if customers provide a video recording of the unboxing process. The video must be continuous, without any interruptions, obscured angles, or edits/merging of multiple clips. It must be of high quality, ensuring clear and sharp visuals, distinctly capturing the following elements:

• Clearly show all six sides of the package, focusing on its edges/corners to prove its condition upon arrival.
• Capture the entire unboxing process, ensuring that the shipping label matches the order details.
• Show the quantity and condition of the product, including edges, seals, original and additional labels (if any).

We want to ensure you receive a flawless product, and if any issues arise, we are ready to act immediately—just as we care for our dearest ones.